Join Our Team!

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Are you a hardworking individual with a humble demeanor? Do you embrace an ownership mindset, taking responsibility and holding others accountable, recognizing that the buck stops with you? Do you prioritize treating others with respect and integrity, striving to be a leader that people genuinely want to follow? If you possess strong communication skills and have natural leadership abilities with a voracious appetite for achievement, we have an incredible opportunity that awaits you.

Our ideal COO/Integrator is:

• A Natural Leader. You inspire and empower your team, fostering collaboration and creating a thriving environment. Your talent lies in bringing teams together with genuine care, encouragement, and coaching skills. You understand the significance of empowering others through task delegation, all while maintaining a kind and supportive demeanor.
• Strategic. Your expertise in strategy execution and scaling guides the team to the next level. With deep experience and familiarity with our business, you align goals, optimize operations, and drive sustainable growth. You diligently solve problems and adapt to change.
• Determined. Your relentless drive for self-improvement fuels continuous personal growth. With self-awareness and a goal-oriented mindset, you take ownership and embrace challenges as opportunities. Your hard work, resilience, and growth mindset demonstrate unwavering commitment to success, propelling continuous learning and exceptional integration.
• Dedicated. Your remarkable work ethic sets you apart as you are a target-driven high achiever. Your faith values and integrity shine through in all aspects of life, fostering trust and reliance on your consistent and genuine character.
• A Team Player. You thrive on collaboration, valuing the power of teamwork and always keeping the golden rule in mind. Guided by a strong moral compass, you consistently prioritize doing the right thing, fostering meaningful connections within your team.

Our ideal COO/Integrator is enthusiastic about becoming an integral part of a dynamic and innovative organization that places a strong emphasis on collaboration, growth, and achieving excellence. If you are looking for an incredible opportunity to utilize your natural leadership skills, we want to talk to you!

Responsibilities

• Drives implementation of the Visionary's strategic vision for the company, responsible for overall growth and Shareholder satisfaction
• Runs L10 meetings, holding leadership team accountable to scorecard metrics, providing guidance and support
• KPI development and intervention when metrics are off track
• Has final responsibility in finance and marketing decisions related to growth
• Dissemination of company goals, ensuring they are communicated effectively and understood by all
• Creates unity across all departments
• Works to continuously improve company culture, creating a destination of employment with high employee morale
• Increases brand recognition
• Responsible for successful opening of a new branch outside of Lynchburg, VA
• Stays up to date with ever changing HR policies and regulations
• Strategic planning to increase our ministry as a business in the community

Qualifications

Required

• 4-year degree
• Minimum of 6 years of C-suite level experience
• Corporate finance experience
• Success in establishing and opening new branches and locations, combining strategic branding/marketing initiatives with tactical operational execution
• Experience growing a team beyond 50 employees and/or $10M in revenue

Preferred

• MBA
• EOS experience and/or familiarity
• HR leadership experience
• Sales and marketing leadership experience
• Experience working in a private equity backed MSP company
• Experience working for a service delivery company
• Experience managing a remote team
• M&A experience Desired
• IT service provider in a healthcare setting

** This is an in-person position based in Lynchburg, VA. *

Benefits:

• Fully paid employee major medical health, vision, and dental insurance (Dependent coverage available at employee’s cost)
• Health savings account available with company match
• Life insurance at group rates
• Aflac supplemental insurance at group rates
• Simple IRA retirement plan with company match up to 3%
• Paid Holidays –Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
• Mileage is expensed based on per mileage rate of $0.18 per mile when using your vehicle instead of our fleet vehicles
• Paid employee training and certifications
• Core values recognition PTO
• Quarterly performance-based bonus: $3K - $12K/quarter
• Cell phone, laptop, and any other required software or electronic tools will be provided

Apply Now!

Role and Responsibilities​

The following is a list of primary responsibilities

• Work constructively with the Service Center Coordinator to:
  Identify professional development and experiential needs for professional growth
• Address service requests as assigned by the Service Manager
• Provide adequate documentation of pertinent information related to time spent, actions implemented and resolution information on ConnectWise Tickets
• Provide appropriate documentation as necessary on customers’ flexible assets in IT Glue
• Assist operations team resources in determining root cause analysis to avoid repeat service issues
• Work constructively with project manager to complete assigned tasks for customer implementation projects

​​Qualifications and Education Requirements​

Associate’s Degree in related field or industry certifications (CompTIA A+, Net+, Security+);

​​Preferred Skills​

Ability to form sound relationships quickly; Ability to work in a team environment; technical background.

Role and Responsibilities​

The following is a list of primary responsibilities

• Work constructively with the Service Center Coordinator to:
  Identify professional development and experiential needs for professional growth
• Address service requests as assigned by the Service Manager
• Provide adequate documentation of pertinent information related to time spent, actions implemented and resolution information on ConnectWise Tickets
• Provide appropriate documentation as necessary on customers’ flexible assets in IT Glue
• Assist operations team resources in determining root cause analysis to avoid repeat service issues
• Work constructively with project manager to complete assigned tasks for customer implementation projects

​​Qualifications and Education Requirements​

Associate’s Degree in related field or industry certifications (CompTIA A+, Net+, Security+);

​​Preferred Skills​

Ability to form sound relationships quickly; Ability to work in a team environment; technical background.

Role and Responsibilities​

The following is a list of primary responsibilities

• Work constructively with the Service Center Coordinator to:
  Identify professional development and experiential needs for professional growth
• Address service requests as assigned by the Service Manager
• Provide adequate documentation of pertinent information related to time spent, actions implemented and resolution information on ConnectWise Tickets
• Provide appropriate documentation as necessary on customers’ flexible assets in IT Glue
• Assist operations team resources in determining root cause analysis to avoid repeat service issues
• Work constructively with project manager to complete assigned tasks for customer implementation projects

​​Qualifications and Education Requirements​

Associate’s Degree in related field or industry certifications (CompTIA A+, Net+, Security+);

​​Preferred Skills​

Ability to form sound relationships quickly; Ability to work in a team environment; technical background.

Role and Responsibilities​

The following is a list of primary responsibilities:

• Work constructively with the Service Manager to ensure daily client service request are completed in a timely manner
• Work constructively with the Project Manager to ensure assigned project tasks are completed in a timely manner
• Continuously promote and participate in business activities that contribute to the overall growth and development of the company
• Professional development requirements to perform job roles and responsibilities at a high level (education/ongoing industry certifications required)
• Work constructively with the Vice President of Operations to:
• Assess and make recommendations for Server and Virtualization in clients’ environment to support ITG’s vision for efficiency and customer experience
• Constantly seek opportunities to automate routine proactive maintenance tasks related to servers and virtualization required for Managed Services Agreements
• Constantly seek opportunities to automate routine server and virtualization tasks required for MSA (Managed Service Agreements) implementation projects
• Develop and maintain processes for onboarding and offboarding clients as it relates to their server and virtualization needs
• Maintain an elevated level of organization and documentation of clients’ VEEAM backups of server and virtualization environments.
• Work closely with Compliance Engineer to assess backup needs related to the client's infrastructure
• Maintain appropriate documentation for the ongoing management and improvement of clients’ server and virtualization environments
• Work closely with Information Security Engineer to implement best practices for hardening server environments
• Train other junior operations personnel in methods of using the system capabilities to maximize efficiency as well as knowledge and understanding of client environments
• Evaluate add-ons for the RMM (Remote Monitoring and Management) system that may provide benefits in the areas of efficiency and/or proactivity as it relates to servers and virtualization.

​​Qualifications and Education Requirements​

Minimum 5 years of senior level technical experience; Minimum of 4 years of prior experience managing server and virtualization environments; Bachelor's Degree in information technology or related field. Industry Certifications – VCP, MCSA, MCSE

​​Preferred Skills​

Ability to form sound relationships quickly; Proven teamwork capabilities; sound understanding of server hardware, server operating systems, Microsoft Azure, Microsoft SharePoint, Microsoft Active Directory and Group Policy, VEEAM backups and VMWare.

Role and Responsibilities

The following is a list of primary responsibilities:

• Work constructively with the Service Center Triage Team to:
• Address service requests related to facility security, surveillance, access control and cabling.
• Identify proactive management requirements to fulfill Managed Services Agreements

Work constructively with the Sales Department to:

• Identify sales opportunities with existing or new prospective clients
• Efficiently and effectively identify product solutions required for building security, surveillance, access control, building automation and structured cabling sales opportunities
• Efficiently and effectively estimate labor requirements for installation of product solutions for building security, surveillance, access control, building automation and structured cabling sales opportunities

Qualifications and Education Requirements

Minimum of 5 years of technical support and or sales experience in building security, surveillance, access control, building automation and structured cabling. Industry certifications in building security, surveillance, access control, building automation and structured cabling. DCJS Licensure.

Preferred Skills

Ability to form sound relationships quickly; Proven leadership capabilities; technical background.

Role and Responsibilities​

The following is a list of primary responsibilities

• Continuously promote and participate in business activities that contribute to the overall growth and development of the company.
• Identify future professional development needs to perform required functions at a high level (education/marketing training)
• Assist in identifying new marketing products and services that may be a beneficial part of ITG’s offering; assist the sales team in positioning the new products and services
  in ITG’s offering.
• Regular participation in development and training activities to improve his/her skills to perform at a high level in marketing
• Assess Customer Experience capabilities of the marketing team; strive for consistent improvement
• Daily management of marketing responsibilities to ensure adherence to policies and procedures while performing at best level of productivity
• Assist in development and coordination of sales presentations (proposals and events)
• Keep company web page and social media current and relevant (ITGroupVA.com updates, “Tech Tuesday”, “Mover of the Month”, email campaigns, customer spotlight, etc.)
• Perform required Marketing as a Service functions for MSA clients
• Assist in development of external advertising strategies and implementation

​​Qualifications and Education Requirements​

Minimum of 2 years of marketing experience and Associate’s Degree in Business, Management, Operations or related field.

​​Preferred Skills​

Ability to form sound relationships quickly; proven sales capabilities; technical background; capable of multitasking; proven customer service skills.

Qualifications

• Relevant Bachelor’s Degree in a Business-related field
• Must have an appreciation for the technology required to operate a business in today’s marketplace
• Must have experience or involvement in any of the following: sales or customer service, serving/restaurant/bar, or hospitality industry
• Leadership: military, athletics/team activities or community, social, or academic organizations
• Must have a valid driver’s license
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Responsibilities

• Master the practical skills required for starting, developing, and scaling a company in one of the fastest growing industries in the world
• Learn how to deliver excellent customer service, our proven sales and marketing process, sound business finance, and a daily operations structure built for success.